Get in touch
Questions about an order, sizing, or anything else? Send us a message and a real person from the team will get back to you.
Customer support
How to reach us directly, and when we are available.
Send us a message
We aim to reply within 1 to 2 business days.
FAQs
Frequently asked questions
Quick answers to the questions we are asked most.
How quickly will you reply to my message?
We reply within 1 to 2 business days, Monday to Friday.
Can I change or cancel an order after checkout?
Message us straight away with your order number. We pack quickly, so changes are not guaranteed once an order is being packed, and we cannot stop a dispatched order. You can return it once it arrives. If you entered the wrong address, tell us immediately with the correct one and we will update it if it has not shipped.
Where is my order?
Every order ships tracked. We dispatch in 3 to 4 business days and delivery usually takes a further 3 to 8 days. Tracking can take 24 to 48 hours to start updating after dispatch. If you are past that window, message us with your order number and we will check with the carrier.
How do I return or exchange an item?
You have 30 days from delivery. Email us at the address above with your order number and we will send you the return address. Please contact us before sending anything back. If an item is damaged, faulty or not what you ordered, we cover the return postage. For a change of mind, return postage is yours, and we recommend a tracked service.
How do I find the right size?
Each product page lists the measurements for that item. If you are between sizes or unsure, message us before you order and we will help.