FAQ

1. Where do you ship to?

We currently ship orders within the United States only. Orders placed from outside the United States cannot be processed at this time.
For more details, please refer to our Shipping Policy.

2. How long does delivery take?

Estimated delivery time is 9–15 business days, including:

  • Processing time: 1–3 business days
  • Shipping time: 8–12 business days

Delivery times are estimates and may vary due to external factors.
For more information, please see our Shipping Policy.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no additional shipping or handling charges.
More details are available in our Shipping Policy.

4. Can I cancel my order?

Orders can be cancelled within 30 minutes after purchase. After this period, the order enters processing and can no longer be cancelled.

For full details, please refer to our Terms of Service and Return & Refund Policy.

5. How do I return an item?

To return an item, you must first contact our support team and receive approval.
The product must meet the return conditions, including being unused and in its original packaging.

For full return instructions, please refer to our Return & Refund Policy.

6. Who is responsible for return shipping costs?

Customers are responsible for all return shipping costs, including any customs duties, taxes, or additional fees.

For more details, please see our Return & Refund Policy.

7. Is there a restocking fee?

Yes, a 15% restocking fee applies to approved returns.
This fee may be waived if the item was received damaged or defective, subject to review.

More information can be found in our Return & Refund Policy.

8. When will I receive my refund?

Once your returned item has been received and inspected, refunds are processed within up to 10 business days to your original payment method.

For complete details, please refer to our Return & Refund Policy and Transactions Policy.

9. What payment methods do you accept?

We accept several secure payment methods, including:

  • Visa
  • Mastercard
  • Google Pay
  • Apple Pay
  • Shop Pay
  • Amazon Pay

All payments are processed securely via encrypted systems.
For more information, please see our Transactions Policy.

10. Is my personal and payment information secure?

Yes. Your personal and payment information is protected using secure systems and SSL encryption. Payments are processed by certified providers, and we do not store full payment details on our servers.

For more details on how your data is handled, please refer to our Privacy Policy and Transactions Policy.

More Information

For complete details about your order, payments, shipping, returns, and data handling, please review our: