Return & Refund Policy
At Amelia Claire Boutique, we aim to offer a clear and transparent shopping experience. This policy explains the terms under which returns and refunds are accepted. By placing an order on our website, you confirm that you have read and agreed to this policy as well as our Terms of Service.
1. Return Period
Customers may request a return for eligible items within 30 days from the date of delivery, provided that all conditions outlined in this policy are met.
2. Return Conditions
To qualify for a return, the item must meet all of the following requirements:
- The product must be unused, unworn, and undamaged
- It must be returned in its original condition
- All original packaging, tags, and labels must be included
- The return request must be submitted within the applicable return period
- The return must be approved by our customer support team before being shipped
Trying on items for fit, similar to a fitting in a physical store, is acceptable. However, if items show signs of wear, washing, or damage, a reduction in value may be applied.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Products with broken or removed hygiene seals
- Personalized or custom-made items
- Products damaged due to misuse or improper handling
For hygiene reasons, underwear, shapewear, and bras cannot be returned once the hygiene seal has been removed.
4. Return Shipping and Restocking Fee
All approved returns must be sent to our central warehouse located in Asia.
Customers are responsible for:
- Paying the full cost of return shipping
- Using a shipping method that allows customs clearance
- Covering any applicable customs duties, taxes, or additional charges
- Providing correct and complete customs documentation
Amelia Claire Boutique is not responsible for return shipments that are delayed, rejected, or lost due to customs issues or incorrect shipping procedures.
Restocking Fee
A 15% restocking fee applies to all approved returns. This fee covers inspection, handling, and restocking.
This fee also applies to:
- Unopened parcels
- Orders refused upon delivery
- Shipments that are not claimed and automatically returned
Exception:
The restocking fee may be waived if the product was received defective or damaged, subject to review.
5. Return Address
Returned items must only be sent to the address provided by our customer support team after approval.
Returns sent to any other address will not be accepted or processed.
6. How to Request a Return
To initiate a return request, please contact our support team via email: support@ameliaclaireboutique.com
Your request must include:
- The item(s) you wish to return
- The reason for the return
- Photos of the product (required if the item is incorrect or damaged)
- Your full name and shipping address
- Your order number
Our support team will respond with further instructions within 12–24 business hours (Monday–Sunday).
7. Order Cancellations
Orders can be cancelled within 30 minutes after purchase.
Once an order has entered processing, cancellation is no longer possible. After delivery, a return may be requested in accordance with this policy and the Terms of Service.
8. Refund Process
After the returned item has been received and inspected:
- You will be informed of the inspection result
- If approved, the refund will be issued to the original payment method
Refunds are processed within up to 10 business days, depending on your bank or payment provider.
Please note:
- The 15% restocking fee will be deducted where applicable
- Original shipping costs are non-refundable
- Optional insured shipping selected at checkout is also non-refundable
For payment-related information, please refer to our Transactions Policy.
9. Discounts and Partial Returns
If your order included a promotional discount (such as bundle offers or volume discounts) and part of the order is returned, the refund amount may be adjusted.
Discounts are recalculated based on the items retained after the return, not the original order.
If returning items causes the order to no longer qualify for the promotion, the discount will be removed and the refund adjusted accordingly.
Refunds are always calculated based on the final adjusted order value.
Return shipping costs remain the responsibility of the customer, and the restocking fee may still apply.
10. Store Credit
In certain cases, we may offer store credit in the form of a discount code instead of a refund.
Store credit:
- Is non-refundable
- Can only be issued once per order
- Can be used for future purchases
- Cannot be exchanged for cash or transferred
11. Failed Delivery or Incorrect Address
If a package is returned due to an incorrect or incomplete address provided during checkout, we may:
- Arrange a reshipment after the item has been returned to our warehouse and the correct address is confirmed, or
- Provide store credit as a goodwill solution, depending on the situation
If returned items are not in their original condition, a reduction in value may be applied.
12. Policy Updates
Amelia Claire Boutique reserves the right to update or modify this policy at any time.
Any changes will take effect immediately once published on the website.
Contact Information
Shop Name: Amelia Claire Boutique
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 (531) 253-3619
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
You can also reach us directly through our Contact page.
Email: support@ameliaclaireboutique.com
Customer Service Hours:
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST) and usually responds within 12–24 hours on business days.